Human Resources

Community Advice Partnership for Savvy Homeowners (CAPSH) is the preeminent poverty fighting agency in suburban Hennepin County.  We offer programs in vital areas such as energy assistance, housing and planning and development.   

CAPSH is an equal opportunity employer.

*** Please save employment application to your computer prior to filling out to be able to save and e-mail it 

Program Services Advisor

General Summary:Staff members will be responsible for providing services for the programs below.  Details about the activities for each program are listed in the activities section. 

  • Food Support Application Assistance
  • MNsure/ Benefits Assistance
  • Energy Program Application Assistance 
  • Clinic/Workshop Assistance (Taxes, Legal)

Staff members in this position are preferably competent in at least one language other than English, though not required.  

General Duties & Responsibilities: 

  • Become knowledgeable about programs and services offered by agency, specifically energy assistance, food support, workshops and clinics.
  • Provide services using native or primary language of persons seeking assistance.  Provide interpretation and translation on behalf of agency as needed.
  • Engage in outreach activities as requested and as time permits.  Outreach activities include representing the agency at community events and workshops and making information available to individuals and representatives of social services agencies, local governments, faith-based community members and others. 
  • Other duties as assigned

Program Specific Duties & Responsibilities: Food Support Application Assistance and Outreacha)    Application Assistance

  • Provide initial Food Support program eligibility screening.
  • Provide application assistance to clients who appear to be eligible. Explain materials, application and program, assist with filling out forms and submitting applications and required documents.  
  • Follow up with clients after initial contact to determine if client submitted application and was approved for Food Support.  If client did not complete application, determine the reason. 
  • Maintain client data in applicable agency client database.

b)    Outreach

  • Conduct outreach in service areas, partnering with other social service agencies as appropriate and to minimize overlap in service delivery.
  • Maintain contact with agencies to ensure materials are available for interested clients.
  • Identify clients through continued advertising and CAPSH program usage.
  • Schedule and conduct presentations at specific sites and community events.
  • Assure web site, social media and marketing materials are updated in a timely manner.

MNsure/Benefits Application Assistance

  • Obtain certification as MNsure Navigator; obtain other certifications necessary to perform duties.
  • Assist with planning and implementing appointment schedule for uninsured Minnesotans.
  • Inform consumers of health insurance options and the values of coverage, in addition to reviewing insurance options available through MNsure.
  • Identify clients who do not have health insurance, provide information about MNsure, and assist them with determining eligibility for different products and with enrollment and application.
  • Work with other agency staff to identify enrollment assistance needed in the community.
  • Conduct presentations to local groups, client groups, and others to educate them about MNSure.

Clinic/Workshop Coordination and Assistance

  • Assist with setting up client appointments and filling out intake forms. 
  • As part of a team, help set up mobile clinic and workshop sites.
  • Enter client information into agency client database.
  • Assist with preparing agency documents and reports as requested.
  • Attend clinics/workshops as requested.

Knowledge, Abilities and Skills:

  • Case management experience or other direct client services beneficial.
  • Attention to detail, ability to handle multiple tasks at the same time and flexibility.
  • Communication, math and problem-solving skills; demonstrated data processing/ computer skills. Ability to work independently with a high degree of organization and precision.
  • Ability to work with a variety of people. 
  • Ability to be non-judgmental, and respectful of clients.
  • Respectful of client privacy rights and ability to maintain client information as private.
  • Self-starter and the ability to work as a team member.
  • Ability to communicate effectively (oral/written) in English at least one other language.
  • Knowledgeable about issues facing clients and communities served by the agency.

Scope of Responsibility: Knows policies, procedures and practices necessary to perform the assigned duties.   
Decision Making:  Carries out duties with supervision of the Director of Program Operations, and obtains assistance from other agency staff as needed and appropriate.  Specific duties may be supervised by other agency department heads; however, primary management and supervision of this position remains with the Director of Program Operations.  Employee is expected to make decisions within the parameters of assigned duties.  Does not direct the activities of other staff. 
Education:  College degree in a social service field or 2 –3 years’ experience working in social services programs preferred.  Agency will provide training regarding specific programs and activities. 
Experience:  Related intake worker, customer service or case management experience, appropriate to the specific duties staff expected to perform.  Demonstrated customer service experience, a demonstrated equivalent combination of education and experience, or a demonstrated capacity to perform the job duties will also be accepted. 
Physical Requirements:

  • Sitting, often for extended periods of time
  • Moderate reaching ability (e.g. extending hand(s) or arm(s) in any direction)
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s) (e.g. using a keyboard)
  • Ability to communicate orally and in writing
  • Sight, sufficient to be able to prepare or evaluate graphic presentations
  • Sufficient mobility to move about in an office environment

*** Please save employment application to your computer prior to filling out to be able to save and e-mail it 

CAPSH is an affirmative action employer and strongly encourages people of color, women, l/g/b/t/q individuals, those with disabilities, and those with working class backgrounds to apply.